JOB OPPORTUNITY
Company: International Learning Enterprises
Location: Shanghai, China
Position: Program Manager
Industry: Professional Education
Contract Type: Full time
Contract Start: Immediate
About ILE:
International Learning Enterprises (ILE) is a global venture-backed language and soft skills training company, revolutionizing the professional education industry by using state-of-the-art 2-way video conferencing technology connecting the best teachers in the United States with students around the world.
ILE is looking for an energetic, self-motivated and detail-oriented person to join our growing team. This is an exciting opportunity to work with industry thought leaders in a dynamic environment, expand your professional skills and rapidly develop your career.
Job Description And Responsibilities:
The Program Manager is the primary interface between ILE and clients and plays a key role in ensuring positive ILE customer experience as well as program completion, renewal and referrals. The Program Manager will work closely with the Customer Experience Manager in two major areas: learning progress management and community building. General responsibilities include:
LearningProgress Management
· Introduce and guide potential clients through the world of ILE; work closely with sales team and instructors to ensure high quality first experience
· Identify clients’ goals and expectations and provide individualized guidance on which sessions and instructors to select
· Update clients on their study progress by interpreting aggregated results of assessments and recommend adjustment to study plan if necessary
· Work together with the academic team based in Boston, United States and lead the process of scheduling and learning pace management
· Proactively assist students with study challenges and collect, analyze and relay the feedbacks to relevant ILE teams
Community Building
· Introduce new clients to the world of ILE by giving orientation presentations
· Develop and maintain strong relationship and communication with students and student groups
· Work with the marketing team on regular ILE social events and other community building activities
· Collaborate with the alumni team to transit students to the alumni program
· Involve in sales initiatives, such as trial sessions and referral events
Experience Requirements:
Candidates for this positionshould have the following minimum requirements:
· Bachelors degree, with at least 2 years of work experience
· Strong English language skills and excellent Chinese writing and communication skills
· Detail-oriented and able to execute processes with high quality
· Reliable, able to balance a variety of tasks and meet deadlines under pressure
· Great interpersonal skills, ableto work effectively with students and ILE team members
· Good customer service attitude, background in customer service and/or education a plus
· Highly organized, self-motivatedand independent
· Able to work with flexible hours
Compensation:
Base salary commensurate with experience, plus performance-based bonus.
As a fast growing company, ILE is able to provide attractive career paths for motivated staff members.
To Apply:
Please submit your resume and cover letter (in English& Chinese) to: jobs@ile-china.com
Company: International Learning Enterprises
Location: Shanghai, China
Position: Program Manager
Industry: Professional Education
Contract Type: Full time
Contract Start: Immediate
About ILE:
International Learning Enterprises (ILE) is a global venture-backed language and soft skills training company, revolutionizing the professional education industry by using state-of-the-art 2-way video conferencing technology connecting the best teachers in the United States with students around the world.
ILE is looking for an energetic, self-motivated and detail-oriented person to join our growing team. This is an exciting opportunity to work with industry thought leaders in a dynamic environment, expand your professional skills and rapidly develop your career.
Job Description And Responsibilities:
The Program Manager is the primary interface between ILE and clients and plays a key role in ensuring positive ILE customer experience as well as program completion, renewal and referrals. The Program Manager will work closely with the Customer Experience Manager in two major areas: learning progress management and community building. General responsibilities include:
LearningProgress Management
· Introduce and guide potential clients through the world of ILE; work closely with sales team and instructors to ensure high quality first experience
· Identify clients’ goals and expectations and provide individualized guidance on which sessions and instructors to select
· Update clients on their study progress by interpreting aggregated results of assessments and recommend adjustment to study plan if necessary
· Work together with the academic team based in Boston, United States and lead the process of scheduling and learning pace management
· Proactively assist students with study challenges and collect, analyze and relay the feedbacks to relevant ILE teams
Community Building
· Introduce new clients to the world of ILE by giving orientation presentations
· Develop and maintain strong relationship and communication with students and student groups
· Work with the marketing team on regular ILE social events and other community building activities
· Collaborate with the alumni team to transit students to the alumni program
· Involve in sales initiatives, such as trial sessions and referral events
Experience Requirements:
Candidates for this positionshould have the following minimum requirements:
· Bachelors degree, with at least 2 years of work experience
· Strong English language skills and excellent Chinese writing and communication skills
· Detail-oriented and able to execute processes with high quality
· Reliable, able to balance a variety of tasks and meet deadlines under pressure
· Great interpersonal skills, ableto work effectively with students and ILE team members
· Good customer service attitude, background in customer service and/or education a plus
· Highly organized, self-motivatedand independent
· Able to work with flexible hours
Compensation:
Base salary commensurate with experience, plus performance-based bonus.
As a fast growing company, ILE is able to provide attractive career paths for motivated staff members.
To Apply:
Please submit your resume and cover letter (in English& Chinese) to: jobs@ile-china.com
